Halecamo and its affiliates attempt to be as accurate as possible. However, Halecamo do not warrant that product descriptions or other content of this site is accurate, complete or error-free. If a product offered by Halecamo is not as described, your sole remedy is to return it to Halecamo for a refund. Halecamo reserve the right to charge a restocking fee. 

Terms and Conditions


We reserve the right to cancel any order in the event of stocks being unavailable for delivery, due to acts beyond our control. A full refund will be given or alternative offered.

Refunds : We will refund any item that is returned unused and tags still present.
All items returned must be returned within 14 days to obtain a FULL refund, return of the item is at the cost to the customer. Exchanges - These are exchanged FREE of charge if faulty.The customer is responsible for the return postage costs which must be recorded or special delivery to ensure the items are insured and trackable. In the case of a customer error on ordering a minimum of £3.95 to a maximum £9.95 may be chargeable (depending on items) to cover the additional re-postage & packaging, our customer services team will advise at the time of enquiry if this charge applies, Any refunds are paid by cheque or paypal. All garments must be returned free of any odours I.E Tobacco smoke / Food smells. Halecamo customer services : 01373 2282155

Complaints - All complaints are to be made in writing by email to CUSTOMER SERVICES

Deliveries : We use APC Couriers to deliver our items and have collections on Monday/Wednesday/Friday, please note ordering on a Monday/Wednesday/Friday will delay your despatch until the next collection date. Where items are in stock we aim to deliver your items within 3-7 days from our acknowledgement and processing of your order. For Urgent orders please call us to obtain details as we can accommodate. FREE delivery applies on orders over £350 but excludes bedchairs and bivvys due to weight and courier costs. Some item sizes we only supply to order and if we are out of stocks of these the chosen item we will deliver your item the next day once we have been restocked by our suppliers. A email to advise will be sent to our customer. We accept no responsibility in the event of deliveries being delayed once leaving our warehouse. If the courier has attempted delivery this is taken as proof of the delivery being met. We will supply a tracking number to ensure you have details of all parcel locations during transit.

Security :Halecamo DO NOT disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). We will disclose information to third-parties for goods delivery purposes only. When you make a purchase on our Web site, we use Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Making a credit card purchase online on our Web site is just as safe as making a credit card purchase over the telephone (we do not accept payments over the phone currently).

Any of the above do not affect your statuatory rights.

 
Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Jordan Outdoor Enterprises Ltd. or its content suppliers and protected by United States and international copyright laws. The compilation of LOGOS, VIDEO LINKS and IMAGES (except product images) on this site is the exclusive property of Jordan Outdoor Enterprises Ltd. and protected by U.S. and international copyright laws.

PAYPAL PROTECTION

PayPal has developed several programs to help protect your purchases. Here’s how:

100% protection 

As a fraud-prevention measure, we send an email confirmation for every online PayPal payment that you make.

Buyer Protection when you shop

If you don’t receive an item that you purchased using PayPal, or what you receive is significantly not as described by the seller, your eligible transactions are covered for the full purchase price and original shipping cost. Paypal terms and conditions apply. Please use Paypal buyer protection only in a last resort, we recommend you contact Halecamo to resolve the dispute before proceeding.

Buyer Complaint Policy when you shop

Regardless of where you shop online, PayPal’s Buyer Complaint Policy lets you submit a dispute for an item you don’t receive or an item significantly not as described. By doing so, you have the opportunity to resolve your dispute directly with Halecamo.

The PayPal Resolution Centre — your first step for any issue

Should you encounter a problem with a item you purchased from Halecamo and you are not satisfied with the resolution offered by Halecamo you can go to our Resolution Centre to begin the dispute process for Paypal to take a independent view on the dispute. Please note that any decision made by paypal during a dispute is Final and both parties are in acceptance of the ruling.

Here’s how it works:

  • Visit the PAYPAL Resolution Centre by logging onto www.paypal.com and open a dispute within 45 days from the date you sent payment.
  • PayPal encourages both parties to communicate directly with each other to amicably resolve the dispute.
  • If you are unable to resolve the dispute, the next step is to file a claim within 20 days from the date the dispute was opened.
  • Paypal review the case and make a decision, Paypals decision instructions and ruling is final.


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