Terms and Conditions

Terms and Conditions

Terms and Conditions :

We reserve the right to cancel any order in the event of stocks being unavailable for delivery, due to acts beyond our control.
A FULL refund will be given or alternative offered.

Refunds - We will refund any item that is returned unworn and tags still present. Postage is non refundable on returning the item/s.
All items returned are subject to a £5.00 administration fee, this is deducted from any refunded amount. This does not apply to exchanges, these are exchanged FREE of charge if faulty, In the case of a customer error on ordering a Minimum of £3.00 is chargeable to a maximum of £9.95 (depending on items) to cover the additional postage costs, Any refunds are paid by cheque or paypal. All returned goods must be sent by recorded delivery to ensure proof of postage. Items must be returned within 7 days of receipt of purchase, failure to return within the specified period will be an exchange only basis.

Complaints - All complaints are to be made in writing by email to halecamo@hotmail.co.uk

Deliveries - We use different methods of postage from Royal Mail to Private courier. Where items are in stock we aim to deliver your items within 5-7 days from our acknowledgement and processing of your order. We mail items on a Monday and Friday only , this enables us to offer FREE postage, alternatively Special delivery/Recorded delivery is available for URGENT orders and these need to be placed before 1pm on the day of order via the checkout screen, failure will result in the order being processed the next available working day.

Any of the above do not affect your statuatory rights.

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